Privacy Policy
At Keystone Finance Group, we are dedicated to safeguarding your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy outlines our current policies and practices regarding the collection and use of personal information.
What Information Do We Collect And How Do We Use It?
When assisting you with your financial needs, we may request personal information, which can include sensitive details (including health information) and any vulnerabilities you disclose. We utilize this information to provide advice and assistance with your credit requirements, sharing it only with the companies and their representatives that you choose to engage with.
Additionally, we use your information to send requested product details and manage our ongoing relationship, such as invoicing and client surveys, either through mail or electronic means, unless you indicate a preference otherwise. Periodically, we may notify you about promotions, new services, special offers, events, or articles that may interest you, delivering updates via email or post. If you prefer not to receive such information, please notify us via email or in writing.
Internally, we may use your information to enhance our services and address any issues.
What If You Don’t Provide Some Information To Us?
Failure to provide complete information about your personal and financial circumstances may impede our ability to offer proper advice and assistance with your credit needs.
How Do We Hold And Protect Your Information?
We strive to uphold the reliability, accuracy, completeness, and currency of the personal information we store. To safeguard privacy and security, we retain personal information for a reasonable period or as required by applicable legal or ethical obligations.
Your information is securely stored in the cloud through protected document management systems. We employ 2-step authentication and secure password-protected systems to ensure the safety of your information.
Will We Disclose The Information We Collect To Anyone?
We do not trade, sell, or rent your personal information. In specific circumstances, we may need to disclose your information to our credit licensee, contractors providing services to us, or other companies due to corporate events. We take measures to ensure these parties treat your information with the same level of protection we maintain.
We may also disclose information if required by law or under unusual circumstances permitted by the Privacy Act.
How Can You Check, Update Or Change The Information We Are Holding?
Upon written request, providing enough detail for identification, we will disclose, correct, amend, or delete your personal information as needed. There are no charges associated with accessing or correcting personal information.
Your Consent
Tell Us What You Think
We appreciate your questions and comments on privacy. For concerns or complaints, please contact Daniel Hamilton at dan@keystonefinance.com.au
Complaints
Internal Dispute Resolution
If you have a complaint, inform us via email to allow prompt resolution. Contact our Complaints Officer, Daniel Hamilton at dan@keystonefinance.com.au, providing detailed information. All complaints must be submitted in writing, and we will work to resolve them promptly.
